A+ for the Hyatt (Where quality customer service still lives)

Once we got in our first hotel in New Orleans, we realized there was no place for Tosh to work.  We changed hotels the next day and took advantage of using some airline miles for a free stay at the Hyatt French Quarter.

When you use miles for free hotels, you might expect something not super great, right?

Wrong! It was so lovely.  The staff was so nice. It happened to be decorated in Tosh and my style.  We love grey!

We showed up early to see if we could go ahead and check in.  They said sure. Once Tosh got up to the room he realized it wasn't cleaned yet.  He wasn't upset or irritated at all. He called down and said that the room we were given hadn't been cleaned yet.   The staff was super apologetic.   They ended up giving us a new, nicer room.  We dropped our things off and went out to grocery shop. We arrived back to see an apology note, a bowl of fruit, and two waters. 

The man that helped me get the groceries up to the room treated me like royalty.  I am devoting an entire post to this hotel because I feel like it is so rare to find this great of service anymore.  I am so impressed with this hotel, especially since it was free to us.  They easily could have thought "who cares" since we had booked using miles. Instead, I felt like I was staying at The Plaza or something.

One fantastic thing we have started doing on travels is utilizing the mini fridge, a cooler, and any microwaves or other kitchen sets ups there might be.  Having snacks, waters, breakfast foods, and leftovers on hand is so great. I don't know why it took us so long to get that figured out.  It is amazing the amount of money saved.

  I definitely feel like their being so kind to us will make me want to stay there in the future.  Way to go Hyatt!! We actually loved it so much we stayed an extra night.   So refreshing to see a place run so well.